Refund policy

Before you visit one our stores with a request, please email hello@nash.tn to discuss your merchandise issue.

Our inventory changes frequently, our stores are not identical-  often carry differing merchandise selections and we want to be able to help you.

Our staff will not be bullied into a return or exchange that is outside of our policy. Returns and Exchanges are the sole discretion of management, so please email hello@nash.tn to tell us what's going on and to discuss next steps. 

MISSING PACKAGES: 

If you received a delivery notice, but do not see your item and believe your package was not delivered, please make an immediate inquiry with delivery service via the tracking number provided. Although we like to know if there are delivery issues, there is nothing shipping carries will allow us to do-- they require the recipient to file a claim, not the sender.

 

REPLACEMENT / DAMAGE

 

  • We only replace items if they are defective or damaged, please report damage immediately!  Send us an email at hello@nash.tn, tell us what's going on and we'll walk through next steps
  • We require notice within 3 days of delivery for any damaged merchandise. Beyond 3 days after delivery, without notice from you, we do not offer replacements, refunds, or returns. Any consideration to this policy will be at our sole discretion.

    •  

    NON-RETURNABLE ITEMS

    • Gift cards
    • Downloadable software products
    • Artworks (Design, or Murals)
    • Services provided
    • Items purchased from any location other than our online store or one of our own retail stores. Note: Although we do have some of our products carried in other stores, we do not accept returns or exchanges, offer replacements, substitutions, or provide store credit on their behalf. Please contact the store from which you originally purchased if you have an issue or need to make a merchandise change.

    SALES & DISCOUNTED ITEMS

    Sale items are 'Final Sale' and cannot be returned, exchanged or store credit provided. Sale items are often limited to size, end of season selections, retired designs etc so, we do not offer returns or exchanges. If you are unsure about a size or fit, please visit us in store to try it on before purchase. We carry various clothing styles that fit differently depending on the cut, material weight, fabric content etc, so it's important to know your sale item will fit you just right. 

    GIFTED ITEMS

    We do not offer cash back or store credit on a gift received. If you're wanting to exchange for a different item, the amount available for an exchange will be the current listed price or price paid at time of purchase, whichever is less, at the time of the return or exchange request.

    If you received an item for a gift, we will need the packing slip that includes the order number. 

    RETURNS / EXCHANGES

  • Merchandise must be returned within 30 days of purchase.
  • Any item that is returned (post marked dated) more than 30 days after purchase will not be returned or exchanged.
  • Merchandise must be unworn and unwashed and still have the tags attached
  • Any merchandise purchased at a discount or on sale cannot be returned, exchanged or credited in any way
  • Exchanges of full priced merchandise will be processed free of charge if completed in store.
  • Returns and Exchanges are processed or credited back to you at the current listed price or price paid at time of purchase, whichever is less, at the time of the return or exchange request.
  • Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99 at our discretion (this is to cover fees charged to us by the credit card company), which will be deducted from the amount to be refunded.
  • Original shipping charges are non-refundable.
  • There are certain situations where only partial refunds are granted: (if applicable) situations such as any item not in its original condition, a purchase that is damaged or missing parts for reasons not due to our error, wrong shipping address given at time of purchase that requires a re-ship.

    • RETURN SHIPPING 

    Before you mail anything back to us, please email us at hello@nash.tn

    Please do not send your purchase back to the manufacturer.

    You will be responsible for paying for your own shipping costs for returning/ exchanging your item. If you have requested an exchange that requires return shipping back to you, the cost of return shipping will be charged to you before the exchanged item is mailed out. 

    The time it takes your exchanged product to make it back to you will vary; we do not control delivery times made by shipping carriers; you will receive a tracking number once it ships out of our store, so you can follow the parcel journey.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    Send your item to: PO BOX 158205, Nashville, TN, 37215, United States.

    RETURN REFUNDS

    You must email hello@nash.tn for any return, exchange or substitute request BEFORE you mail anything back to us or visit one of our stores with a request.

    • Original shipping charges and processing are non-refundable.
    • Import duties/taxes and customs fees are non-refundable.
    • All refunds are subject to a $5.99 processing & handling fee, which will be deducted from your refund amount. These are fees charged to us by the credit card companies.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    • Refunds will be processed within approximately 3 to 7 business days after we receive your return. We don't control the timeline- this is up to your credit card company

    Late or missing refunds (if applicable)


    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted the bank calls a "hold period."
    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nash.tn.